Terms & Conditions

1. About Apricot Care

Apricot Care provides rehabilitation, physiotherapy, assisted living, nursing, caregiver, home-care, and related wellness services. Services may be offered at our facility, at a client’s home, or remotely where appropriate.

2. Medical information and emergencies

Information on this website is for general awareness only. It does not replace a consultation, diagnosis, treatment plan, or advice from a qualified healthcare professional.

3. Appointments and assessments

Appointments are subject to availability and, where necessary, an initial assessment by an appropriate professional. Apricot Care may recommend, modify, postpone, or decline a service when this is necessary for clinical suitability, safety, capacity, or legal and professional obligations.

You must provide complete and accurate information about the patient’s condition, medical history, medication, allergies, mobility, and any change in health status relevant to the service.

4. Care plans and professional judgment

Care plans are individualised and may change as a patient’s needs, goals, progress, or clinical condition changes. Recovery outcomes vary between individuals; Apricot Care does not guarantee a particular medical, functional, or therapeutic outcome.

Our professionals will use their independent clinical judgment when providing services. Any treatment, admission, telehealth, or procedure may require separate informed consent.

5. Home and online services

For home visits, you are responsible for providing a reasonably safe, hygienic, and accessible environment for our team. We may stop or reschedule a visit where conditions present a safety risk.

Online consultations and therapy require a suitable device, internet connection, and a private setting. Technical interruptions may affect a session. You must not record consultations or sessions without the prior written consent of everyone involved.

6. Fees, payments, and cancellations

Service fees, payment terms, and any applicable cancellation or rescheduling charges will be communicated during booking or before the relevant service begins.

You are responsible for paying agreed charges on time. If a booking is cancelled, missed, or rescheduled, any applicable policy disclosed at the time of booking will apply.

7. Your responsibilities

You agree to:

• provide truthful and up-to-date information;
• follow reasonable care, safety, and treatment instructions;
• treat Apricot Care personnel with dignity and respect;
• avoid abusive, threatening, discriminatory, or unsafe conduct; and
• ensure that a parent, legal guardian, or authorised representative gives consent where the patient cannot do so.

Apricot Care may suspend or discontinue services where necessary to protect patients, families, staff, or others.

8. Website use

You may use this website only for lawful personal purposes. You must not interfere with the website, introduce harmful code, attempt unauthorised access, scrape content, or use the website in a way that may harm Apricot Care or others.

All website content, including text, branding, graphics, photographs, and logos, belongs to Apricot Care or its licensors and may not be copied, reused, or distributed without written permission.

9. Third-party links

Our website may link to third-party websites, platforms, maps, payment providers, or social-media services. Apricot Care is not responsible for their content, availability, security, or privacy practices.

10. Limitation of liability

To the extent permitted by applicable law, Apricot Care is not liable for indirect, incidental, special, or consequential loss arising from use of the website or services. Nothing in these Terms limits rights or liabilities that cannot lawfully be excluded.

11. Privacy

Our handling of personal information is described in our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after an update means you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of India. Subject to applicable consumer-protection rights, courts in Pune, Maharashtra will have jurisdiction over disputes.

14. Contact us